Get the App

PREADY

Privacy Policy

How PREADY collects, uses, shares and protects your personal information when you discover restaurants, reserve a table, pre-order food or share your arrival time.

Effective date: 22 September 2026 · Last updated: 22 September 2026

1. Who we are

PREADY is a mobile application and website operated by CIVVARIONE Technologies Private Limited ("PREADY", "we", "us" or "our"), a company incorporated in India with its registered office at 2-41/13/PMR/2F, 2nd Floor, Melkios Pride, Shaikpet, Hyderabad, Telangana – 500081, India. We are the data fiduciary responsible for the personal data described in this policy under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, together with the rules made under them.

This policy applies to the PREADY app for diners, the website at https://pready.in, and the tools we provide to partner restaurants. It does not apply to the independent practices of restaurants you visit, which are separately responsible for the information they hold about you.

2. Information we collect

Information you give us

  • Account details: your name, mobile number, email address and, if you choose, a profile photo.
  • Reservation details: the restaurant, date, time, party size, seating preferences and any special requests you enter.
  • Pre-order details: the dishes you choose before arriving, portion or customisation choices, and dietary notes.
  • Payment details: pre-orders are paid online through our payment provider, Razorpay. Razorpay processes your payment; we receive a confirmation and a masked payment reference, not your full card, bank or UPI credentials.
  • Communications: messages you send to our support team or to a restaurant through the app.

Information collected automatically

  • Location and arrival information: with your permission, your device's location while you are on your way to a restaurant, used to estimate your arrival time so the kitchen can start preparing at the right moment. You can switch this off at any time in your device settings; we then use only the arrival time you enter manually.
  • Device and usage information: device type, operating system, app version, language, and how you use the app, such as which screens you open and when.
  • Approximate location from your IP address when you use the website, to show relevant content.

Information from restaurants

Partner restaurants may share with us the status of your reservation and order, such as when your table is ready or your food has been served, so we can keep you informed.

3. How we use your information

  • To create and manage your account and verify your identity, including sending one-time passwords to your mobile number.
  • To make, change and cancel reservations and pre-orders, and to pass the necessary details to the restaurant you have chosen.
  • To estimate your arrival time and let the restaurant time your table and your food to it.
  • To process payments and refunds for pre-orders.
  • To send you service messages about your reservation and order, such as confirmations, readiness updates and receipts.
  • To provide customer support and respond to your requests and complaints.
  • To keep PREADY secure, prevent fraud and misuse, and enforce our Terms of Service.
  • To understand how PREADY is used and improve the app, the website and our restaurant tools.
  • To send you offers and updates about PREADY, only where you have opted in, and with an easy way to opt out in every message.
  • To comply with law, including tax, accounting and regulatory obligations.

4. Legal basis

We process your personal data on the basis of your consent, which you give when you create an account, grant a permission such as location, or opt in to marketing, and for the legitimate uses recognised under the Digital Personal Data Protection Act, 2023, including performing the service you have requested and complying with law. You may withdraw consent at any time as described in section 9; withdrawal does not affect processing that took place before it.

5. Who we share information with

  • The restaurant you book: your name, party size, reservation time, pre-order, dietary notes, special requests and estimated arrival time. Restaurants use this information to prepare for your visit and are responsible for how they handle it afterwards.
  • Service providers who help us run PREADY and process data only on our instructions. At present these include Razorpay for payment processing, MSG91 for one-time passwords and SMS, and Cloudflare R2 (served from media.pready.in) for media storage and delivery. Push notifications are delivered through Firebase Cloud Messaging where that feature is enabled in the app. Maps and location features may use third-party mapping or location services as enabled in the app. We will update this list if our providers change.
  • Authorities and courts where the law requires it, or to protect the rights, property or safety of PREADY, our users or the public.
  • A successor business if PREADY is involved in a merger, acquisition or sale of assets, in which case this policy continues to apply to your data.

We do not sell your personal data. We do not currently use third-party analytics or crash-reporting services in the production app; if we introduce any, we will update this policy first.

6. Where your data is stored

PREADY's primary application infrastructure and primary database are hosted in India. Certain third-party service providers used by PREADY may process information in other jurisdictions in accordance with their services, contractual terms and applicable law. Where that happens, we take steps to make sure your information receives protection consistent with this policy.

7. How long we keep your information

  • Account data: for as long as your account is active, and for 90 days after you close it, unless longer retention is required or permitted by applicable law.
  • Support communications: for 2 years after the matter is closed.
  • Transaction, tax and accounting records: for the period required under applicable tax, accounting, financial, dispute-resolution and other legal requirements.
  • Security and audit records: for as long as reasonably necessary for security, fraud prevention, dispute resolution, legal compliance and audit purposes, subject to applicable law.
  • Location data used for arrival estimates: only for the duration of the visit it relates to, after which it is deleted or anonymised.

8. Security

We protect your information with measures that include encryption of data in transit, access controls, secure hosting and regular review of our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we will notify you and the relevant authorities of a personal data breach where the law requires it.

9. Your rights and choices

Subject to applicable law, you have the right to:

  • access a summary of the personal data we hold about you and how it is used;
  • correct inaccurate or incomplete data, and update your details in the app;
  • erase your data by closing your account, subject to records we must keep by law;
  • withdraw consent, including location and marketing permissions, at any time;
  • nominate a person to exercise these rights on your behalf if you are unable to;
  • raise a grievance with us, and if it is not resolved, with the Data Protection Board of India.

To exercise these rights, write to us at [email protected]. We will respond within the time required by law.

10. Grievance officer

In accordance with the Information Technology Act, 2000 and the rules made under it, the contact details of our Grievance Officer are:

Kondiparthi Saimadhava Midhul
Founder / Director, CIVVARIONE Technologies Private Limited
2-41/13/PMR/2F, 2nd Floor, Melkios Pride, Shaikpet, Hyderabad, Telangana – 500081, India
[email protected]

11. Children

PREADY is intended for users aged 18 and over. We do not knowingly collect personal data from children. Children may dine with you as part of your party, but we only record the party size, not their details. If you believe a child has created an account, contact us and we will delete it.

12. Cookies and similar technologies

Our website and app use cookies and similar technologies as described in our Cookie Policy.

13. Changes to this policy

We may update this policy from time to time. We will post the new version here and update the date shown above, and where the changes are significant we will also notify you in the app or by email.

14. Contact us

Questions about privacy can be sent to [email protected] or raised through the Contact / Support page.